This supportive guide is designed for families and friends of inmates at Townsville Correctional Centre. It offers clear, practical advice on staying connected through phone calls, emails, visits, mail, and money transfers. It also outlines safety tips, emotional wellbeing advice, and the legal boundaries of contact. With step-by-step instructions and helpful contacts, the booklet empowers loved ones to navigate the correctional system confidently and responsibly. Compiled by lived-experience advocates and edited by Garrett Brooks of Onwards & Upwards NQ, it’s a trusted resource for maintaining safe, meaningful relationships during incarceration while also taking care of your own wellbeing.